Company Description

Wren Laboratories is a family-run business based in Weyhill, near Andover. It produces a range of health supplements named ‘OptiBac Probiotics’, which are sold to health food stores and pharmacies across the UK & Ireland.

Job Description

This role is extremely varied and the successful candidate will be challenged on a daily basis. The successful applicant will have a passion for continuous learning, will be flexible and possess the ability to multi-task as their role may span one or more areas of expertise.

To be considered for this role, you will require the following skill-set:

  • Experience supporting systems in a Windows environment;
  • Understanding & working knowledge of computer networks;
  • Ability to deliver presentations & training;
  • Excellent communication skills;
  • Ability to work under pressure, and to deadlines.
This role will report to the Head of IT.

Duties / Areas of responsibility

The position will involve the following areas of responsibility:

  • Support other members of the IT department to ensure the maintenance, testing, availability and integrity of IT infrastructure and applications.
  • Support in the troubleshooting, diagnosis and resolution of support issues proactively.
  • Provide user training (individually or in small groups) which may include creating procedural documentation, presentations and user guides.
  • Support in the delivery of appropriate IT systems, processes and procedures.
  • Perform some basic administrative duties (e.g asset management, IT purchases etc) as required.

Qualities, Experience & Knowledge


  • Previous experience of working in an IT support role.
  • Experience configuring and managing network components such as switches and access points.
  • Experience using and administering Active Directory.
  • Relevant IT certifications would be beneficial (A+, Network+, Security+).

  • Experience creating and delivering training.
  • Hard working and motivated team player.
  • Enthusiasm for learning and ability to pick up new skills.
  • Experience diagnosing and resolving complex technical errors.
  • Excellent communication (written and verbal) & organisational skills.
  • Excellent organisational skills, logical thinking and ability to prioritise.

Hours, Salary & Start date

  • Full time, permanent position
  • £20,000 - £22,000 based on experience and qualifications
  • Ability to commute to the head office daily is essential
  • Immediate start

To apply

Please carefully read the job description and send a covering letter (detailing what makes you a suitable candidate for the role), accompanied by a CV to James at [email protected].

Deadline for applications is 31st July 2018.

Suitable candidates will be interviewed as applications arrive and we reserve the right to withdraw this position at any time.

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