Company Description

Wren Laboratories is a family-run business based in Weyhill, near Andover. It produces a range of health supplements named ‘OptiBac Probiotics’, which are sold to health food stores and pharmacies across the UK & Ireland.

Job Description

This role is extremely varied and the successful candidate will be challenged on a daily basis. The successful applicant will have a passion for continuous learning, will be flexible and possess the ability to multi-task as their role may span one or more areas of expertise.

To be considered for this role, you will require the following skill-set:

  • Experience supporting systems in a Windows environment

  • Basic networking (LAN, WAN, TCP/IP) knowledge.

  • Comfortable delivering presentations & training.

  • Excellent communication skills.

  • Ability to work under pressure, and to deadlines.

This role will report to the Head of IT.

Duties / Areas of responsibility

The position will involve the following areas of responsibility:

  • Ensuring the monitoring, maintenance, periodic testing, availability and integrity of all IT infrastructure and applications.

  • Troubleshooting, diagnosing and resolving support issues proactively and seeing them through to resolution.

  • Providing user training (individually or in small groups) which may include creating procedural documentation, presentations and user guides.

  • Testing, evaluating and recommending system enhancements for improvements.

  • Understanding the business needs in order to support the delivery of appropriate IT systems within budget.

  • Planning and undertaking IT projects as required.

  • Performing some basic administrative duties (e.g asset management, IT purchases etc)

Potential tasks (depending on skills & desires of successful candidate and needs of the company)

  • Making use of basic HTML to fix formatting issues on company web pages.

Qualities, Experience & Knowledge

  • Previous experience of working in an IT support role.

  • Experience working with, configuring & managing network components including but not limited to firewalls, routers, switches and access points.

  • Experience configuring and using Active Directory.
  • Comfortable creating and delivering training.

  • Hard working and motivated team player.

  • Enthusiasm for learning and ability to pick up new skills.

  • Experience diagnosing and resolving complex technical errors.

  • Excellent communication (written and verbal) & organisational skills.

  • Excellent organisational skills, logical thinking and ability to prioritise.


  • Desired minimum: GCSE grades C in English and Mathematics.

  • BTEC Diploma or a Degree in a computing related field.

  • Relevant vendor specific / neutral certifications would be beneficial

Hours, Salary & Start date

  • Full time, permanent position

  • £20,000 - £22,000 based on experience and qualifications

  • Ability to commute to the head office daily is essential

  • Immediate start

To apply

  • Please carefully read the job description and send a covering letter (detailing what makes you a suitable candidate for the role), accompanied by a CV to James at [email protected]

  • Deadline for applications is 31st March 2018.

  • Suitable candidates will be interviewed as applications arrive and we reserve the right to withdraw this position at any time.
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